Tuscany Apartments | Holidays in Tuscany | Policy 
 

Policy – Fattoria Maremmana

FREE HOLIDAY’
The rate “free holiday” includes::
-soft terry towels
-room linen
-pools services
-sun-umbrellas and sun-beds in pools area
-private parking
-playgrounds (tennis, volley, bowling green, draughts and giants chess, etc)
playground for children
-the consumption of gas, water, air conditioning/heating, electricity
-initial and final cleaning excluding the cleaning of the kitchenette that has to be returned in order (or extra fee € 40).
Kitchen linen is not included and not available

The rate doesn’t  include:
Local Taxes:  € 1.50 per person per day, children up to 14 years free.
Payment must be made separately from the balance of the stay, upon check-in.
The tax has been in force since 1 June 2013; the daily amount will be applied to a maximum of 7 nights.

EXTRA CHARGES:
Extra beds: € 20 per day per adult – € 10 per day per child (small bed 130 cm long).
Pets € 9 per day (for a more appropriate allocation, you are asked to inform about the presence of an animal when booking)
Occasional cleaning (towels and daily cleaning, except kitchenette): rooms and studios € 20.Two-roomed apartments and suites € 30
Change sheets and pillow cases € 5 per person
Breakfast served in your apartment
– Italian breakfast (hot drink, fruit juice, croissant or a piece of cake or rusks with butter, jam, nutella, honey) Euro 6,00 per person
– Maremmana breakfast (hot drink, fruit juice, croissant or a piece of cake or rusks with butter, jam, nutella, honey; ham and cheese,bread, yogurt) Euro 12,00 per person

Unless otherwise agreed, the rooms and apartments are released from 15.00 to 19.00hrs on the day of arrival and must be left within 10.00hrs on the day of departure. For arrivals at a different time you are asked to inform us when booking.

The reservations are valid only if confirmed by the Fattoria Maremmana and, if required, shall be guaranteed with a deposit of 30% of the amount of the stay (minimum amount equivalent to the first night).

The deposit can be paid:
– by bank transfer in favour of:
FATTORIA MAREMMANA sas
Banca della Maremma branch 4 – Grosseto
IBAN: IT17K0885114304000000380247) – Swift Code ICRAITRRNN0 (zero)

– with authorization to charge your credit card
Visa – Mastercard – Postepay (specify type, number, expiration date and cardholder name)

The deposit shall be paid within 7 days from the request.
If the booking takes place close to the date of arrival, the deposit shall be paid as soon as possible and you are required to send a copy of the receipt by e-mail.

The non-payment of the deposit implies the cancellation of the booking.

The balance payment will be made on your arrival.

Check the Availability
The Best Rate Guarantee

In full respect of the law, the reservation is subject to the acceptance of the conditions described as follow:

Fire Prevention

In the rooms is forbidden the use of irons, stoves and electric appliances with resistance, for heating or lighting, the use of the stove or hot plate not supplied to the rooms

Please have knowledge of the location of fire-fighting equipment present in the structure (fireextinguishers, hydrants, etc.)

in case of fire, come out of the room closing the door and go to the collection points located near the entrance and parking.

Check-in

Guest access to the rooms is allowed only after check-in at the reception, in compliance with standards of public safety Rooms can be assigned only to adults. Children and minors of 18 years must be accompanied by their parents. In case of a minor who travelling with another adult is required a written authorization of the parents with the attached copy of an identity document, to show at check-in time.

Behaviour

Guests are required to conduct appropriate to civil coexistence; there is no special clothing, as long as you will be observed the basic rules of good manners and public decency Specifically in the break hours is required to avoid all kind of noises to disturbance of peace

Customers with pets :
We are confident on the awareness of the owner of the animal’s behaviour in order to ensure that everyone can spend a peaceful holiday; if disturbing actions are caused that the owner of the animal can’t solve, the direction has the right to ask for an anticipated departure of the Customer, without any reimbursement of the days of stay not used. Pets are not allowed to the bathing establishment and to the bar and restaurant areas; in the common areas they shall be carried in the arms or on a leash.

Guest responsibility

Guests are required to a proper use of the rooms, furnishings and accessories; damages and/or shortages will be charged at cost. May be required to pay a cash deposit, which will be returned at check-out time, subject to verification of the room/unit used In the absence of deposit, guest authorizes the debiting of the amount due for damages and/or shortages on the credit card used for the payment of the stay.

Four legged friends

As required by current regulations, pets are not allowed in the pool area. In the common areas they must be carried in your arms or on the lead.

Privacy

The processing of personal data issued in accordance with the obligation laid down in art. 109 R.D. 18.6.1931 n. 773 (TULPS) requires us to register and communicate with local public security authority the General information of clients housed. As in the art. 13 of the Privacy Code, we hereby inform you that your personal data will be carried out also with information only for the purpose of implementing this agreement. For more information you can contact the holder of the treatment, Nataliya Dyachuk, as legal representative of Fattoria Maremmana sas. It is not our policy to send printed material of any kind to the guests’ domicile (greeting cards, pricelists, brochures etc), unless specifically requested. Fattoria Maremmaan periodically sends the e-mail box supplied by generic offers; those who do not wish to receive such information may give notice by sending an email to the address  info@fattoriamaremmana.com stating “unsubscribe from newsletter”. E-mail addresses in the possession of the Fattoria Maremmana will not under any circumstances disclosed or sold to third parties.

Reservations

Confirmation Deposit
Reservations are valid only after confirmation by Fattoria Maremmana. If required, must be guaranteed with a deposit of 30% (minimum deposit required cost of first night stay)

Deposit:

bank order to: IBAN IT17K0885114304000000380247) – Swift Code ICRAITRRNN0 (zero)  – by credit card number Visa – Mastercard – Postepay (with authorized charged) with specified name of the titular, card name, date of expire
Deposit shall be paid within 7 days of this confirmation form.
For late booking (next to the arrival day) please send us per e-mail a copy of bank invoice
Failure to send deposit will result the cancellation of reservation
The rest of payment shall be done at check-in time.
Right of withdrawal without penalty:
The customer has the right to withdraw from the contract up to 60 days before the date of arrival without any penalty pay structure and returns the deposit receipt.
The withdrawal must be communicated per E- mail to the Fattoria Maremmana within that period.
Penalties:

In case of cancellation of reservation for which was paid a deposit, “Fattoria Maremmana” reserves the right to withhold the deposit, in the following percentages:
-60 days prior to arrival: no charge (the deposit is returned in full)
-52 days prior of arrival: 8% of the amount agreed for the entire stay (the deposit is returned for difference)
-45 days before arrival: 15% of the amount agreed for the entire stay (the deposit is returned for difference)
-38 days before expected arrival: 23% of the amount agreed for the entire stay (the deposit is returned for difference)
-30 days before arrival: 30% of the amount agreed for the entire stay (the deposit will be withheld)

Insurance against cancellation penalties
It is possible, and advisable at booking time, to stipulate an insurance against costs resulting from the cancellation of the reservation
The insurance shall run from the date of crediting of the deposit and up to the date and hour of expected arrival at Fattoria Maremmana; if not specified, the time of arrival shall mean the 15.00.
The insurance is valid only if signed in the meantime of reservation and totally covers penalty charged to the customer for any cancellations of bookings for stays of at least 7 nights. Insurance coverage concerning the room only and not the number of occupants.
It is not insured and is non-refundable insurance premium.

The insurance premium amount to the 5% of total stay
Ex: 7 night in August booking for one Doubleroom
– total stay Euro 1.540.00 (7 x 220,00);
– insurance premium Euro 77,00 (5% di 1.540,00);
– deposit Euro 462,00 (30%) + Euro 77,00;
– in case of cancellation, refund of Euro 462,00

Failure of the structure
In case of impossibility to provide accommodation services confirmed, if the customer does not agree to be relocated at a nearby structure of equal or higher category, the structure must return the double of the deposit. In the case of relocation the expenses for the transfer to another structure and any difference of rate shall be burdened by the Fattoria Maremmaana.

The payment

The rooms are delivered from 15.00 on the day of arrival and must be left free by 10.00 on day of departure. If you request and given the availability of the room/unit before the estimated time of arrival on the day or over time on the day of departure, the structure may require an additional payment.

The payment:
The payment shall be effected at arrival in cash, by credit card or bancomat.
Any extras or charges of any kind due will be paid on departure. To guarantee these amounts can be required to pay cash for a deposit which will be refunded upon departure, minus the amount due. In the absence of security, the Customer authorizes the debit of the amount due on the credit card used to pay for the stay.

Early departure:
If the customer anticipates the departure date will not be conceded any refund for stay not enjoyed

Reference legislation

The report is governed by rules of law and customs in hotels, residences and RTA of the Provincia di Grosseto. Any dispute concerning this agreement or related to the same – including those relating to its validity, interpretation, execution and resolution – will be subject to conciliation in accordance with the procedure laid down in the staff regulations/rules of Arbitration and conciliation of Grosseto.
The arbitration will be conducted by an independent conciliator appointed in accordance with the abovementioned articles of regulation. The parties undertake to have recourse to conciliation before any judicial or arbitral proceedings, and this regardless of the value of the dispute.

The customer, in making a booking, integrally the policy of Fattoria Maremmana as above
mentioned

Book your Tuscany Accommodation at Fattoria Maremmana, in the heart of Maremma, near the seaside. Your Tuscany Holidays with Pools, Beaches and Sea.

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